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Checklist of the information a manager of a NOC needs to have close at hand


This is a checklist devised by DS of the information a manager of a Network Operations Centre (NOC) needs to have close at hand:

Command and control

  • Date and time of current shift including start, finish and handover.
  • NOC manager on duty
  • Shift leaders
  • Service Delivery Manager on duty/standby
  • Major Incident Manager on duty/standby

Tiger Team status (refer here for process)

  •  echo
  • whisky
  • delta
  • romeo
  • bravo
  • alpha

Red-Amber-Green (RAG) of the trenches

  • Security
  • Data centre
  • Apps
  • Support
  • Infrastructure

Notifications

  • Ongoing Service Level Agreement (SLA) or contract violations
  • All Major Incidents
  • All failures and outages
  • Last 10 maintenance tasks completed
  • Next 10 maintenance tasks scheduled
  • Planned continuity tests scheduled (inverter/generator tests, network path protection tests, business continuity or application high availability tests)
  • Resources available to the NOC
  • Resources unavailable to the NOC
  • Changes completed during the past week (includes the status on whether they were successful or failed)
  • Changes scheduled for the next week
  • Emergency changes completed or in progress
  • Top 10 most important projects that are ongoing
  • Top 10 congested links
  • Top 10 devices with temperature alerts
  • Top 10 devices with cooling alerts
  • Top 10 devices with storage or capacity alerts (including raid failures)
  • Systems/devices with known problems or symptoms of degradation
  • Top 10 network with path protection faults
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