Skip to main content

Business Process Management of Telecommunication Companies: Fulfillment and Operations Support and Readiness Cases

Download this paper on business process management in a telecommunications company here.

Synopsis:
In this paper, we consider business process management for a certain business process of telecommunications  companies.  Generally,  business  process  management is  the  management  of  flow  of business activities in an effective and efficient way. If companies have an effective and efficient business  management  process, it is  a  strong weapon for  those companies  in fast changing  business  environments. This  paper focuses  on business  process  management  of fulfilment  and  operations  and  support  readiness  business processes for  telecommunications companies. For  the  fulfilment  process,  we derive  recommended  standard  functions  for  a  company  with eTOM (Enhanced Telecom Operations Map). After deriving recommended standard functions, we draw  business  flow  diagram  for  a  certain  process  in  the fulfilment. For  operations support  and readiness  process  we  derive  recommended  standard  functions  for certain processes. In addition, we show some examples to evaluate process performance and optimize a function of a process. This paper is a very helpful guide to transform a company’s business process or optimize it.

Popular posts from this blog

Using OPENDNS on a Mikrotik

At the office we use a Mikrotik which is connected via fibre to Cool Ideas.  We use OpenDNS as a Information Security tool.  It prevents ransomware and bots from becoming major incidents within the office.

The router is scheduled to do a daily update via script of the OpenDNS settings.  Below is the example:

:local opendnsuser "user@domain.co.za";
:local opendnspass "itsprivate";
:local opendnshost "office";

:log info "OpenDNS Update";
:local url "https://updates.opendns.com/nic/update";
/tool fetch url=($url . "\3Fhostname=$opendnshost") user=("$opendnsuser") password=("$opendnspass") mode=https dst-path=opendnsupdate.txt
:local opendnsresult [/file get opendnsupdate.txt contents];
:log info "OpenDNS: Host $opendnshost - $opendnsresult";

The importance of the major incident process

ITIL mentions the Major Incident process as a special case of the incident management process as well its close relationship to problem management.  However, the Major Incident process requires greater clarity and specification as in many large enterprises the process is crucial for overcoming a crisis. A Major Incident typically defined as an incident with severe negative business consequences and an important duty of any designated Information Technology (IT) resources is to deal with Major Incidents in a structured manner.  We will address this important topic in a series of articles that specifically addresses the process and crisis management in general.

Read the full article here.

On board PowaINFRA gateway deployment

DS has an on board version of the PowaINFRA gateway that can be deployed on a vehicle. The gateway is powered by the 12V of the vehicle and typically installed under the dash. Additionally, the gateway has an extra sensor and metric ability of using Geo-location. The on board PowaINFRA gateway has the same capabilities as the standard PowaINFRA gateway and is compatible with the sensors in the PowaINFRA range.


Other vehicle tracking systems are typically wired and thus rely on the sensors to be connected to contacts on the main unit. No only is this a more difficult installation but it limits the number of sensors installed in a vehicle as it is not cost effective. Most vehicle installation of refrigerated trucks only have one temperature probe installed, either on the output or return vents of the cooling units. This is typically located at the front of the refrigeration trailer and the cooling varies within the trailer. Thus it is likely that the load can experience fr…