Business Process Management of Telecommunication Companies: Fulfillment and Operations Support and Readiness Cases

Download this paper on business process management in a telecommunications company here.

Synopsis:

In this paper, we consider business process management for a certain business process of telecommunications companies. Generally, business process management is the management of flow of business activities in an effective and efficient way. If companies have an effective and efficient business management process, it is a strong weapon for those companies in fast changing business environments. This paper focuses on business process management of fulfilment and operations and support readiness business processes for telecommunications companies. For the fulfilment process, we derive recommended standard functions for a company with eTOM (Enhanced Telecom Operations Map). After deriving recommended standard functions, we draw business flow diagram for a certain process in the fulfilment. For operations support and readiness process we derive recommended standard functions for certain processes. In addition, we show some examples to evaluate process performance and optimize a function of a process. This paper is a very helpful guide to transform a company’s business process or optimize it.

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