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Sensible service management


Access the ebook provided by Citrix here.  A practical step by step guide to better service management by Rob England, the IT Skeptic.
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Using OPENDNS on a Mikrotik

At the office we use a Mikrotik which is connected via fibre to Cool Ideas.  We use OpenDNS as a Information Security tool.  It prevents ransomware and bots from becoming major incidents within the office.

The router is scheduled to do a daily update via script of the OpenDNS settings.  Below is the example:

:local opendnsuser "user@domain.co.za";
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The importance of the major incident process

ITIL mentions the Major Incident process as a special case of the incident management process as well its close relationship to problem management.  However, the Major Incident process requires greater clarity and specification as in many large enterprises the process is crucial for overcoming a crisis. A Major Incident typically defined as an incident with severe negative business consequences and an important duty of any designated Information Technology (IT) resources is to deal with Major Incidents in a structured manner.  We will address this important topic in a series of articles that specifically addresses the process and crisis management in general.

Read the full article here.
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On board PowaINFRA gateway deployment

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