Sensible service management

Access the ebook provided by Citrix here. A practical step by step guide to better service management by Rob England, the IT Skeptic.

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The importance of the major incident process

ITIL mentions the Major Incident process as a special case of the incident management process as well its close relationship to problem management. However, the Major Incident process requires greater clarity and specification as in many large enterprises the process is crucial for overcoming a crisis. A Major Incident typically defined as an incident with severe negative business consequences and an important duty of any designated Information Technology (IT) resources is to deal with Major Incidents in a structured manner. We will address this important topic in a series of articles that specifically addresses the process and crisis management in general. Read the full article here .

NeDi - a great open source tool for network management

NeDi is an open source software tool which discovers, maps and inventories your network devices and tracks connected end-nodes. Features Network Discovery, management & monitoring Netflow & sFlow based traffic analysis IT Inventory & lifecycle management Network topology visualisation Locate & Track Computers Security audits & more VM, DC management Printer management Backup Configs IT Reports Read more about it here or contact DS to find out more.

On board PowaINFRA gateway deployment

DS has an on board version of the PowaINFRA gateway that can be deployed on a vehicle. The gateway is powered by the 12V of the vehicle and typically installed under the dash. Additionally, the gateway has an extra sensor and metric ability of using Geo-location. The on board PowaINFRA gateway has the same capabilities as the standard PowaINFRA gateway and is compatible with the sensors in the PowaINFRA range. Other vehicle tracking systems are typically wired and thus rely on the sensors to be connected to contacts on the main unit. No only is this a more difficult installation but it limits the number of sensors installed in a vehicle as it is not cost effective. Most vehicle installation of refrigerated trucks only have one temperature probe installed, either on the output or return vents of the cooling units. This is typically located at the front of the refrigeration trailer and the cooling varies within the trailer. Thus it is likely that the load can ex

Checklist of the information a manager of a NOC needs to have close at hand

This is a checklist devised by DS of the information a manager of a Network Operations Centre (NOC) needs to have close at hand: Command and control Date and time of current shift including start, finish and handover. NOC manager on duty Shift leaders Service Delivery Manager on duty/standby Major Incident Manager on duty/standby Tiger Team status (refer here for process) echo whisky delta romeo bravo alpha Red-Amber-Green (RAG) of the trenches Security Data centre Apps Support Infrastructure Notifications Ongoing Service Level Agreement (SLA) or contract violations All Major Incidents All failures and outages Last 10 maintenance tasks completed Next 10 maintenance tasks scheduled Planned continuity tests scheduled (inverter/generator tests, network path protection tests, business continuity or application high availability tests) Resources available to the NOC Resources unavailable to the NOC Changes completed during the past week (includes

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