DATAsmiths

Checklist of the information a manager of a NOC needs to have close at hand

This is a checklist devised by DS of the information a manager of a Network Operations Centre (NOC) needs to have close at hand: Command and control Date and time of current shift including start, finish and handover. NOC manager on duty Shift leaders Service Delivery Manager on duty/standby Major Incident Manager on duty/standby Tiger Team status (refer here for process) echo whisky delta romeo bravo alpha Red-Amber-Green (RAG) of the trenches Security Data centre Apps Support Infrastructure Notifications Ongoing Service Level Agreement (SLA) or contract violations All Major Incidents All failures and outages Last 10 maintenance tasks completed Next 10 maintenance tasks scheduled Planned continuity tests scheduled (inverter/generator tests, network path protection tests, business continuity or application high availability tests) Resources available to the NOC Resources unavailable to the NOC Changes completed during the past week (includes

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Using OPENDNS on a Mikrotik

The importance of the major incident process

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Checklist of the information a manager of a NOC needs to have close at hand

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PUE: to compare is human – to improve is divine (part of the DS PUE series of articles)

End of life for Tandberg/Cisco Codec 6000 MXP